FAQ's
Frequently Asked Questions about Customer Service
1. What are your opening hours?
Our customer service is open from Monday to Friday, 8:30 AM to 5:00 PM. You can reach us by phone: +31 85 023 21 12, email: info@slimmelaadpunt.nl, or via the live chat function on our website.
2. Can I reach you on weekends?
Our customer service is closed on Saturdays and Sundays. However, you can always send us an email or a message via the chat function on the website. We will contact you on Monday.
3. How can I contact your customer service?
You can contact our customer service in several ways:
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Email: info@slimmelaadpunt.nl
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Live Chat: Click the chat button at the bottom right of the website.
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Phone: +31 85 023 21 12
4. How quickly can I expect a response to my question?
We strive to respond to your inquiry as quickly as possible. You can expect a response from us within 48 hours, often even sooner.
5. Can I visit your location?
It is possible to visit our location by appointment at Weide 34, 4206 CJ Gorinchem. If you prefer to pay on-site, we offer the option to pay by card. Please contact us in advance to make an appointment and confirm availability.
6. What should I do if I have a problem with my charging point?
Contact our customer service if you have a problem with your charging point. We are happy to assist you and ensure the issue is resolved as quickly as possible.
7. What about the warranty on your charging points?
Our Wallbox charging points come with a standard 2-year warranty. For Easee charging points, we offer a 3-year warranty, and for Zaptec charging points, a 5-year warranty. For more information, please contact our customer service.
8. Can I return my charging point?
Yes, you can return your charging point within 30 days if you are not satisfied. You can register your return via your account or send an email to info@slimmelaadpunt.nl. Contact our customer service for more information about the return process.
Frequently Asked Questions about Charging Points
1. What types of charging points do you sell?
We offer various types of smart charging points from reputable brands, including Easee, Wallbox, and Zaptec. Our charging points are suitable for home use, homeowners' associations (VvE), and businesses.
2. Do I need a separate meter for my charging station?
This depends on your current electrical connection and the type of charging station you choose. In some cases, a separate meter is required to measure electricity consumption.
3. Can I use my charging point outdoors?
Yes, all our charging points are suitable for outdoor use. They are waterproof and resistant to extreme temperatures.
4. Can I install my charging station myself?
We recommend having your charging station installed by a certified installer to ensure the installation is safe and professional. On our website, we offer the option to choose installation through our installation partner.
Contact
Email: info@slimmelaadpunt.nl
Phone: +31 85 023 21 12
Return Address: De Marowijne 11e, 1689 AR Zwaag, Netherlands
Business Address: Sergeant 48, 4208 AK Gorinchem, Netherlands
Chamber of Commerce (KVK): 86584596
VAT Number: NL004309060B06
Available on weekdays from 9:00 AM to 4:00 PM.