Shipping Policy

We do our utmost to deliver your order as soon as possible. Orders placed on working days before 21:00 and in stock are usually shipped the same day and handed over to the delivery service. If the product is not in stock, it will be shipped within 2 to 3 working days. Although we strive for fast delivery, it may occasionally happen that certain products are temporarily unavailable, which may lead to a longer delivery time. In that case, we will of course inform you as soon as possible.

All listed prices include free shipping.

Delivery is provided by the PostNL mail carrier or parcel service. In general, delivery takes place on the next working day between 9:00 and 18:00, after your order has been processed and handed over to the delivery service. Unfortunately, we cannot guarantee the exact time of delivery.

Can I pick up my order?

Yes, that is possible. Please note: this is by appointment only, we will contact you after your order.  By choosing to pay upon collection on the payment page. 

I have not received my order yet You are expecting a package but it has not been delivered yet. That is annoying, but don't worry. First check the following points:

  1. Check the Track & Trace code of the package:  Check your delivery via the track & trace email from PostNL.
  2. Check the delivery address: Did you fill in the correct delivery address? If not, please contact our customer service. 
  3. Check your mailbox  : 

    Perhaps you missed the delivery person? Then check your mailbox. The delivery person will leave a note after the first delivery attempt with information about the location where you can pick up your order.

If you are unable to track your order, please contact us.

What are the shipping costs?

With us you do not have to pay shipping costs, even if you ship to Belgium. 

 Right of withdrawal 
  1. A consumer can cancel an online purchase during a reflection period of 30 days without giving any reason, provided that:
  • the product has not been used
  • the charging point has not yet been installed (the warranty starts after installation).
  • it is not a product that can spoil quickly, such as food or flowers
  • it is not a product that has been tailor-made or adapted specifically for the consumer
  • it is not a product that cannot be returned for hygiene reasons (underwear, swimwear, etc.)
  • the seal of the delivered goods is still intact, if it concerns data carriers with digital content (DVDs, CDs, etc.)
  • the product is not a trip, ticket, catering order or form of leisure activity
  • the product is not a loose magazine or loose newspaper
  • it does not concern an (order for) emergency repair
  • the consumer has not waived his right of withdrawal

  1. The 30-day reflection period referred to in paragraph 1 commences:

    • on the day after the consumer has received the last product or part of 1 order

    • as soon as the consumer has received the first product  with a subscription

    • as soon as the consumer has purchased a service for the first time

    • once the consumer has confirmed that he will purchase digital content via the internet

  2. The consumer can make his/her appeal to the right of withdrawal known via info@slimmelaadpunt.nl, if desired using the withdrawal form that can be downloaded from the website of slimmelaadpunt.nl, slimmelaadpunt.nl.

  3. The consumer is obliged to return the product to slimmelaadpunt.nl within 14 days after making his right of withdrawal known, otherwise his right of withdrawal will lapse. 

Return shipping costs reimbursement 

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the entire order will be borne by the consumer. 

Right of suspension

Unless the Customer is a consumer, the Customer waives the right to suspend the performance of any obligation arising from this Agreement.

Right of retention 

  1. slimmelaadpunt.nl may invoke its right of retention and in that case retain the customer's products until the customer has paid all outstanding invoices to slimmelaadpunt.nl, unless the customer has provided sufficient security for those costs. 

  2. The right of retention also applies on the basis of previous agreements from which the customer still owes payments to slimmelaadpunt.nl.

  3. slimmelaadpunt.nl is never liable for any damage that the customer may suffer as a result of exercising his right of retention.

Settlement

Unless the customer is a consumer, the customer waives his right to offset a debt to slimmelaadpunt.nl with a claim on slimmelaadpunt.nl.

Retention of title 

  1. slimmelaadpunt.nl remains the owner of all delivered products until the customer has fully met all its payment obligations towards slimmelaadpunt.nl, including claims regarding failure to comply with the agreement.

  2. Until then, slimmelaadpunt.nl can at any time invoke its right of retention of title and take back the items. 

  3. Before ownership has passed to the customer, the customer may not pledge, sell, alienate or otherwise encumber the products. 

  4. If slimmelaadpunt.nl invokes its retention of title, the agreement will be deemed to have been terminated and slimmelaadpunt.nl will be entitled to claim damages, lost profits and interest. 

 

Delivery time 

  1. The delivery times specified by slimmelaadpunt.nl Ordered on working days before 9:00 PM, shipped today are indicative and do not entitle the customer to cancellation or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.  

  2. The delivery time commences at the moment that the customer has fully completed the (electronic) ordering process and has received an (electronic confirmation) from slimmelaadpunt.nl.

  3. Exceeding the specified delivery time does not entitle the customer to compensation or the right to terminate the agreement, unless slimmelaadpunt.nl cannot deliver within 14 days after written notice to do so or the parties have agreed otherwise. 

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place on time.

Delivery and transfer of risk 

The risk of loss, damage or depreciation of a purchased item is transferred to the customer at the moment the item is placed in the customer's possession.

 

Packaging and shipping

  1. If the packaging of a delivered product is opened or damaged, the customer must have a note made of this by the carrier or delivery person before receiving the product, failing which slimmelaadpunt.nl cannot be held liable for any damage.

  2. If the customer arranges for the transport of a product himself, he must report any visible damage to products or packaging to slimmelaadpunt.nl prior to transport, failing which slimmelaadpunt.nl cannot be held liable for any damage.

Storage 

  1. If the customer receives ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the customer.

  2. Any additional costs resulting from premature or late collection of products will be borne entirely by the customer.

Assembly and installation

Although slimmelaadpunt.nl makes every effort to carry out all assembly and/or installation work as well as possible, it accepts no responsibility for this except in the case of intent or gross negligence.

Warranty

  1. The warranty with respect to products applies only to defects caused by defective manufacturing, construction or material. 
  2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, modifications to the product, negligence or improper use by the customer, or if the cause of the defect cannot be clearly determined.
  3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties shall pass to the customer at the time when they are legally and/or actually delivered, or at least come into the possession of the customer or of a third party who receives the product on behalf of the customer.

Swap 

  1. Exchanging purchased items is only possible if the following conditions are met:

  • Exchanges can be made within 30 days of purchase upon presentation of the original invoice

  • the product is returned in the original packaging or with the original (price) tags still attached

  • the product has not yet been used

  1. Discounted items, non-durable items such as food, custom-made items or items specially adapted for the customer cannot be exchanged.

Disclaimer

The customer indemnifies slimmelaadpunt.nl against all claims from third parties related to the products and/or services supplied by slimmelaadpunt.nl. 

Complaints

  1. The customer must examine a product or service supplied by slimmelaadpunt.nl as soon as possible for any shortcomings.

  2. If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must inform slimmelaadpunt.nl of this as soon as possible, but in any case within 1 month after discovering the shortcomings. 

  3. Consumers must inform slimmelaadpunt.nl of any deficiencies within 2 months of discovering them.

  4. The customer must provide as detailed a description as possible of the shortcoming, so that slimmelaadpunt.nl is able to respond adequately. 

  5. The customer must demonstrate that the complaint relates to an agreement between the parties.

  6. If a complaint relates to ongoing work, this may in any case not lead to slimmelaadpunt.nl being obliged to perform work other than that agreed upon.

Notice of default

  1. The customer must notify slimmelaadpunt.nl of any notice of default in writing.

  2. It is the customer's responsibility to ensure that a notice of default actually reaches slimmelaadpunt.nl (on time). 

Customer's joint and several liability

If slimmelaadpunt.nl enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts that they owe slimmelaadpunt.nl under that agreement. 

Liability  slimmelaadpunt.nl

  1. slimmelaadpunt.nl is only liable for any damage suffered by the customer if and to the extent that such damage is caused by intent or deliberate recklessness.

  2. If slimmelaadpunt.nl is liable for any damage, it is only liable for direct damage resulting from or related to the performance of an agreement.

  3. slimmelaadpunt.nl is never liable for indirect damage, such as consequential damage, lost profit, missed savings or damage to third parties.

  4. If slimmelaadpunt.nl is liable, this liability is limited to the amount paid out by a concluded (professional) liability insurance and in the absence of (full) payment of the amount of damages by an insurance company, the liability is limited to the (part of the) invoice amount to which the liability relates.

  5. All images, photos, colours, drawings, descriptions on the website or in a catalogue are only indicative and are only approximate and cannot give rise to compensation and/or (partial) termination of the agreement and/or suspension of any obligation.

Expiry date

Any right of the customer to compensation from slimmelaadpunt.nl expires in any case 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of article 6:89 BW.

 

Right of withdrawal

  1. The customer has the right to terminate the agreement if slimmelaadpunt.nl is culpably in breach of its obligations, unless this breach, given its special nature or minor significance, does not justify termination. 

  2. If compliance with the obligations by slimmelaadpunt.nl is permanently or temporarily impossible, dissolution can only take place after slimmelaadpunt.nl is in default. 

  3. slimmelaadpunt.nl has the right to terminate the agreement with the customer if the customer does not fully or timely fulfil his obligations under the agreement, or if slimmelaadpunt.nl has become aware of circumstances that give it good reason to fear that the customer will not be able to properly fulfil his obligations. 

Force majeur

  1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by slimmelaadpunt.nl to fulfil any obligation towards the customer cannot be attributed to slimmelaadpunt.nl in a situation beyond the control of slimmelaadpunt.nl, as a result of which the fulfilment of its obligations towards the customer is wholly or partially prevented or as a result of which the fulfilment of its obligations cannot reasonably be expected of slimmelaadpunt.nl. 

  2. The force majeure situation referred to in paragraph 1 also includes - but is not limited to: state of emergency (such as civil war, uprising, riots, natural disasters, etc.); default and force majeure of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom failures; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages. 

  3. If a force majeure situation occurs as a result of which slimmelaadpunt.nl cannot fulfil one or more obligations to the customer, those obligations will be suspended until slimmelaadpunt.nl can fulfil them again. 

  4. From the moment that a force majeure situation has lasted for at least 30 calendar days, either party may terminate the agreement in writing in whole or in part. 

  5. In the event of force majeure, slimmelaadpunt.nl is not liable for any (damage) compensation, even if it enjoys any benefit as a result of the force majeure situation.

Amendment of the agreement 

 

If, after the conclusion of the agreement, it appears necessary to change or supplement its content for its execution, the parties shall adjust the agreement accordingly in a timely manner and in mutual consultation.

 

Change of terms of delivery

  1. slimmelaadpunt.nl is entitled to change or supplement these terms and conditions of delivery. 

  2. Minor changes may be made at any time. 

  3. slimmelaadpunt.nl will discuss major substantive changes with the customer in advance as much as possible.

  4. A consumer is entitled to cancel the agreement in the event of a material change to the terms of delivery. 

Transfer of rights

  1. Customer rights under an agreement between the parties may not be transferred to third parties without the prior written consent of slimmelaadpunt.nl. 

  2. This provision applies as a clause with property law effect as referred to in Article 3:83, paragraph 2 of the Dutch Civil Code.

Consequences of nullity or voidability

  1. If one or more provisions of these terms and conditions of delivery prove to be null and void or voidable, this will not affect the other provisions of these terms and conditions. 

  2. A provision that is void or voidable will in that case be replaced by a provision that comes closest to what slimmelaadpunt.nl had in mind when drawing up the conditions on that point.

Applicable law and competent court

  1. These terms of delivery and any agreement between the parties are exclusively governed by Dutch law. 

  2. The Dutch court in the district where slimmelaadpunt.nl is established has exclusive jurisdiction to hear any disputes between the parties, unless the law prescribes otherwise.

Applicability of terms of delivery

These terms of delivery apply from  March 22, 2023.

 

Contact Information

E-mail:  info@slimmelaadpunt.nl

Phone :  +31 85 760 49 25

Address: Sergeant 48, 4208 AK Gorinchem, Netherlands 

KVK: 86584596

VAT number:  NL004309060B06

Available on weekdays from 08:30 to 17:00